The Waterfall Cabin

Terms + Conditions

Bookings

The Nant cabins handle bookings from persons over 21 years of age. We reserve the right, without giving reasons, to refuse a booking. When you submit your booking through the online reservation system you will receive an automated booking summary e-mail, to the e-mail address provided. Please check the email for any errors. 

The automated email does not form a contract between you and The Nant cabins. Any issues must always be notified by email or telephone within 7 days following the receipt of the booking confirmation or before the start of your stay if that occurs within 7 days.

Occupancy

The cabins are designed for a maximum of two people, however, there is room for a travel cot if you wish to bring one.

Check-in is from 4pm on the day of your arrival and check-out time is 10.00am. If you can, let us know roughly when you’ll arrive so that we can ensure the cabin is warm. 

We reserve the right to make a surcharge for a departure later than ten minutes from the agreed check-out time, as this adversely affects the quality of provision we are able to offer the next incoming guest.

Pets

A single well-behaved dog can be accommodated by prior arrangement. Due to roaming livestock, they must be kept on a lead at all times. We will provide you with a stake, long lead and dog bowl throughout your stay.

Please note that we will ask the breed of your dog upon booking. This is so we can keep the farmer updated as to the type of dogs on site at any one time, and to identify them in the event that they go missing
Please do not leave your pets in the cabin unattended, nor allow them on furnishings. Owners are liable for any damage your dog causes to the cabin or the surrounding farmland and livestock. Please contact us if this occurs.

The Nant cannot be held responsible for any accident or injury to a pet during their stay.

There is an additional fee of £25 per dog for the extra cleaning, which will be taken at the time of booking.

Payments

Bookings made online can be paid by Visa or Mastercard.

A 30% deposit is required for bookings over 30 days away, and the balance will be automatically collected 30 days before arrival. For bookings less than 30 days away, the payment will need to be made in full.

We understand that sometimes things don't go quite to plan, if you do need to cancel your stay below are our cancellation terms: 

If cancelled more than 30 days prior to your stay - you will receive a full credit note for the amount you have paid.

If cancelled less than 30 days prior to your stay 100% of your booking cost will be retained unless we are able to resell your dates, in which case we can offer you a full credit note. 

We reserve the right to refuse any booking or cancel any bookings subject to refunding any sums you have paid without further liability on our behalf.
We cannot accept responsibility or pay any compensation where the provision of the holiday is prevented or affected by reason of circumstances that amount to “force majeure”. These include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of the property through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic, pandemic and all similar situations beyond our control.
We strongly advise guests to take out holiday cancellation insurance in advance of their trip.

Date Changes

Where possible, we will try to help you change the date of your booking if you can no longer make it, however this is entirely at the discretion of our Customer Support team and if they cannot make a change, then the standard cancellation policy will apply. All date changes must be requested more than 8 weeks in advance of the original booking, otherwise standard cancellation policy will apply.

Damages, Breakages and Cleaning

For damages or breakages: Guests are advised to check the accommodation unit/s for any damages or breakages found at the beginning of their stay and to inform The Nant of any that they find. Please let us know if anything gets broken so we can replace it for our next guest. We will only charge for replacements in exceptional circumstances, as we expect a degree of wear and tear. If damage is directly attributable to the guest, then we reserve the right to request payment of up to £100. The Nant reserves the right to take payment from the banking details on file.

The cost of replacing keys lost by guests is charged at £25 each. 

The guest is responsible for leaving the accommodation in good order, clean and tidy and in the same condition as they found the hut on arrival when vacating, guests must remove all food items and personal belongings and follow The Nant’s instructions about where to place rubbish etc. and return any moved inventory items to each accommodation unit or they may be liable for extra cleaning costs. If the accommodation unit is not left in an acceptable condition and The Nant has to carry out extra cleaning above and beyond what they would normally expect £50 will be charged.
It is the guest's responsibility to close windows and lock the cabins when they are not on site. The Nant cannot be held responsible for the guest's personal property which is not locked away inside the cabin. Guests bringing their own bicycles should ensure they are locked and left outside the cabin, please bring locks with you. The Nant cannot be held responsible for damage or theft to bicycles left on the property. Bicycles are not permitted inside the cabin. 

Site Regulations

In order to make the stay at The Nant as pleasant as possible, all guests must keep to rules of behaviour listed here, behaving in a considerate and safe manner to all people and animals onsite. To respect fellow glampers we ask that there are no high noise levels after 9.00 p.m, with all noise to stop by 11.00 p.m. We do not allow amplified music or drumming.
The fire pits/ BBQs fire bowls must be kept within the designated areas and at a minimum of 1 metre from your accommodation, and only wood provided/purchased from us can be used for wood burning stoves /fire bowls. Fireworks and sky lanterns are not allowed as they pose a risk of fire and are a danger to livestock.

We hope you love the natural environment as much as we do! We ask that you consider the Countryside Code including the following:

• Leave gates as you find them, closing a gate if found closed.

• Keep to public footpaths.

• Do not walk across crops (this includes long grass).

• Leave no trace on the land. We provide a variety of bins in your accommodation. There are opportunities for recycling through our labelled bin system and we are a zero-to-landfill site so our rubbish is handpicked for sorting so please be considerate in how you dispose of unpleasant items.

• If the Site Regulations are breached, in serious circumstances, we may ask you to terminate your stay without a refund. 

Please note that essential maintenance activities may be carried out on or in the accommodation during your stay without you being entitled to any compensation.

No Smoking Policy

The cabins are NO SMOKING PROPERTIES. Smoking is strictly prohibited inside the cabins. Failure to comply will result in an additional fee of £400 to cover deep cleaning and re-decoration. Any guests smoking outside of the hut are responsible for disposing of their cigarette buts in a bin and must not litter the surrounding area. 

Complaints

We try exceptionally hard to ensure your stay with us is memorable for all the right reasons, and our many returning guests testify to the excellence of our service.  However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the guest to make any such problem known to us immediately it becomes apparent, thereby giving us the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained. We will make every endeavour to rectify any identified problems as soon as is reasonably possible.

Miscellaneous

Whilst every care is taken to provide a true and accurate description of the property on our website, in marketing and in email communications, over time alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.

The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.

The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner’s opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable.

Personal Details

In order to process the booking, The Nant will need certain information from the guest about the party. It may be used for administration purposes solely by The Nant and for sending the guest future promotional or marketing literature. Any information will remain confidential and is protected under GDPR.

Liability

The Nant shall have no liability for any death or personal injury unless this results from the negligence of The Nant. In addition, The Nant accepts no responsibility for the safety of, or the loss or damage to the guest’s possessions whilst on the The Nant’s property or land. Exception to this is if damage or loss is caused by negligence by The Nant or its employees. 

Law

The contract between the guest and The Nant is governed by English Law. Any dispute the guest has with The Nant shall be dealt with in an English Court of Law. 

Declaration

I have read the booking conditions and agree on behalf of all members of my party to abide by those conditions. I understand that any balance payments must be paid at least 30 days before the holiday is due to start. I am over 21 years of age.